Last Updated: January 11, 2025
These Terms of Service ("Terms") and our Acceptable Use Policy set out the agreement between you and Ixio AI Solutions ("Ixio," "we," "our," or "us") to use InfoPoint AI Agents and other products and services that we may offer, along with any associated applications, software, and websites (together, our "Services"). Please take time to read and understand them. By agreeing to these Terms, or by using the Services, you agree to be bound by them, including any changes made to them in accordance with the Terms. Our affiliates, licensors, distributors, and service providers (collectively "Providers") are not contracting parties under these Terms.
Our Services provide platforms and technologies for the creation, deployment, and management of artificial intelligence agents ("AI Agents") that can be accessed through various means including but not limited to QR codes, direct links, instant messaging platforms, and integrated applications. These Terms govern your access to and use of our Services, including any updates, enhancements, new features, and new products we may introduce into the Services. The Services may include desktop and mobile applications, web services, APIs, documentation, and related materials.
These Terms apply to all users of the Services, whether you are accessing them as an individual or on behalf of an organization. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In such cases, "you" and "your" will refer to both you individually and the organization.
To access certain features of our Services, you must create an account ("Account"). You must be at least 18 years old to create an Account and use our Services. When creating an Account, you agree to provide accurate, current, and complete information about yourself and your organization, if applicable. You agree to maintain and promptly update this information to keep it accurate, current, and complete.
The security of your Account is critical to the security of our Services and other users. You are solely responsible for maintaining the confidentiality of your Account credentials, including your password, and for any and all activities that occur under your Account. You agree not to share your Account credentials with any third party. You must notify us immediately of any unauthorized use of your Account or any other breach of security that you become aware of. We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading.
Business domain accounts may be subject to additional controls and monitoring by organization administrators. When you use an email address associated with a business domain to register, you acknowledge that the organization owning that domain may assume control of the Account and access to associated AI Agents and data.
Our Services enable you to create, configure, and deploy AI Agents for various purposes. You retain full responsibility for the configuration, deployment, and usage of your AI Agents, including all content, information, and instructions you provide to them. When creating and deploying AI Agents, you warrant and represent that you have all necessary rights, licenses, and permissions for any content, data, or information you provide to or through your AI Agents.
The creation and operation of AI Agents through our Services involves the processing of conversations and interactions through various artificial intelligence technologies and language models. These may include models from multiple providers integrated into our Services. You acknowledge and agree that such processing is essential to the functionality of the Services and that conversations and interactions with your AI Agents will be processed, analyzed, and stored as necessary for the provision and improvement of our Services.
You agree to configure and use your AI Agents in compliance with all applicable laws, regulations, and our Acceptable Use Policy. This includes ensuring appropriate disclosures to end users about the AI nature of the agents and implementing necessary data protection measures. You are responsible for ensuring that your AI Agents do not engage in prohibited activities or generate harmful, illegal, or inappropriate content.
Our Services are subject to various technical limitations and constraints based on your service tier and the inherent characteristics of AI technology. These limitations may include restrictions on the number of AI Agents you can deploy, conversation volumes, processing capacity, storage volume, and API call frequency. We may modify these limitations and implement additional technical restrictions to ensure fair usage of our Services.
Different service tiers provide varying levels of access to features and capabilities. The specific limitations and features available to you will be documented in your service plan. We reserve the right to monitor usage patterns and implement additional restrictions as necessary to maintain the stability and performance of our Services.
You acknowledge that AI technologies have inherent limitations and may not always produce expected or accurate results. We do not guarantee that AI Agents will always provide accurate, complete, or appropriate responses. You agree to implement appropriate oversight and controls for your AI Agents based on their intended use and potential risks.
You retain all right, title, and interest in and to any content, data, or information you provide to our Services for use with your AI Agents. By providing such content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, create derivative works based on, distribute, publicly display and perform, and otherwise exploit such content solely for purposes of providing and improving our Services.
This license includes the right to use conversation data and interactions with your AI Agents for service improvement, model training, and system optimization. We may analyze and process this data in an aggregated or anonymized form to enhance our Services and underlying technologies. You represent and warrant that you have all necessary rights to grant us these licenses and that our use of such content as permitted by these Terms will not violate any rights of any third party.
For content that you make available through your AI Agents, you grant us the necessary rights to host, display, and make such content available to end users as directed by you through the Services. You acknowledge that we may need to make changes to content formatting or presentation to optimize delivery through different channels and interfaces.
The Services may require payment of fees based on your selected service tier and usage levels. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment of all such taxes, levies, or duties. You agree to provide accurate and complete billing information and authorize us to charge the payment method provided for all fees incurred.
Subscription fees are billed in advance on a recurring basis according to your selected billing cycle. Usage-based fees may be charged in arrears. All fees paid are non-refundable except as expressly provided in these Terms or required by law. If your payment method fails or your Account is past due, we reserve the right to suspend or terminate your access to the Services.
You may upgrade or downgrade your service tier subject to our current pricing and feature availability. Changes to your subscription will take effect as specified in our pricing documentation. Downgrades may result in loss of features, capacity, or access to certain Services. You are responsible for reviewing the impact of any subscription changes before proceeding.
We reserve the right to change our fees and billing methods at any time. If we make changes to subscription fees, we will notify you at least 30 days before the change takes effect. Your continued use of the Services after the fee change takes effect constitutes your agreement to pay the modified fees.
The Services, including all software, technologies, designs, algorithms, and processes used to provide the Services, are protected by intellectual property rights owned or licensed by us. These Terms do not grant you any right, title, or interest in the Services, our trademarks, or any intellectual property rights except for the limited right to use the Services as described herein.
You acknowledge that the artificial intelligence models and technologies integrated into our Services may be provided by third parties and are subject to separate intellectual property rights. Nothing in these Terms grants you any rights to these underlying technologies beyond their use through our Services as intended.
We respect intellectual property rights and expect our users to do the same. You agree not to use our Services to infringe, misappropriate, or violate the intellectual property or other rights of any party. We reserve the right to suspend or terminate Accounts that repeatedly infringe or are charged with infringing the intellectual property rights of others.
We may modify, suspend, or discontinue any aspect of the Services at any time. While we strive to provide notice of significant changes, we reserve the right to make changes without notice when necessary for security, legal compliance, or technical reasons. If we make material changes that significantly reduce the functionality of the Services, we will provide at least 30 days notice before such changes take effect.
You may terminate these Terms at any time by discontinuing use of our Services and closing your Account. We may suspend or terminate your access to the Services at any time for any reason, including but not limited to: violation of these Terms, creating risk or possible legal exposure for us, extended periods of inactivity, or non-payment of fees.
Upon termination, all rights granted to you under these Terms will immediately cease. We may, but are not obligated to, delete your Account data and AI Agent configurations upon termination. You are responsible for extracting any data you wish to retain before Account termination.
The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services are free of harmful components. You understand that your use of the Services is at your own discretion and risk.
You specifically acknowledge the following regarding AI Agents created through our Services: responses may not always be accurate or appropriate; AI technologies have inherent limitations and biases; and you are responsible for implementing appropriate oversight and controls based on your use case.
To the maximum extent permitted by law, we and our Providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: your use or inability to use the Services; any conduct or content of any third party on the Services; any content obtained from or through the Services; or unauthorized access, use, or alteration of your Account or content.
Our aggregate liability for all claims relating to the Services will not exceed the greater of the amount paid by you for the Services during the twelve months preceding the claim or €100.
You agree to defend, indemnify, and hold harmless us and our Providers from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with: your use of the Services; your violation of these Terms or any applicable law; your violation of any rights of another party; or your AI Agents and their interactions with users.
The Services are provided by Renaissance Mediatech SRL, operating under the brand name Ixio AI Solutions, with international operations and users. These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law principles.
Any dispute arising from or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Romania. However, this does not affect your statutory rights or prevent you from bringing legal proceedings in your local courts under applicable consumer protection laws.
The Services may be subject to export control and economic sanctions laws and regulations. You agree to comply with all such laws and regulations as they relate to your access and use of the Services. You represent and warrant that you are not located in any country that is subject to applicable trade embargoes or sanctions.
You acknowledge that the Services may not be available or appropriate for use in certain jurisdictions. You are responsible for complying with all applicable local laws and regulations when using our Services.
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference. By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.
Certain aspects of our Services may be subject to additional privacy and data protection requirements under applicable laws, including but not limited to the General Data Protection Regulation (GDPR). You agree to comply with all applicable data protection laws when using our Services, particularly in relation to any personal data processed through your AI Agents.
You may not assign or transfer these Terms or your Account, in whole or in part, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Any attempted transfer or assignment in violation of this section will be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder.
Ixio shall not be liable for any failure or delay in performance under these Terms where such failure or delay is caused by conditions beyond its reasonable control, including but not limited to natural disasters, government actions, war, civilunrest, labor conditions, power failures, internet disturbances, acts of hackers, third-party service provider issues, or other circumstances beyond our reasonable control. In such events, we reserve the right to suspend, limit, or terminate access to our Services as necessary without incurring any liability to users.
You may not assign or transfer these Terms or your Account, in whole or in part, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Any attempted transfer or assignment in violation of this section will be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder.
These Terms, together with the Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings, whether written or oral, regarding the Services.
If you have any questions about these Terms or our Services, please contact us through our support channels provided on our website.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.